FAQs

How do I place my order through the online store?

For step-by-step instructions on how to place your online order, please visit the About the Store page on the main menu. Scroll down to “How to Navigate the Brand Store” for detailed directions on how to add and purchase items in your cart. 

 

What payment methods are accepted for my order?

The only forms of payment we accept are Purchase Orders and personal credit cards. For corporate purchases, P-Cards are not accepted and a PO must be secured. 

 

How long will my order take?

Typically, orders take 2-3 weeks to be produced and delivered. Rush options are available on select items and we advise that you Contact Us so we can confirm any additional costs.

 

When will my order ship out?

Please note that production times vary depending on each item. For apparel orders, production is currently estimated to ship out 5-15 business days after the proof is approved. For hard goods, please submit a Contact Us request or call (888) 679-1305 for more information.

 

Can I purchase a single piece item instead of the large quantity listed?

One-off ordering is available for most apparel items and select bags listed on the store. However, hard goods have minimum order quantities set by the factory that must be met per order. 

 

Are products on the Trinity store the only items available for purchase?

To browse for additional promotional products and ideas, please visit shop.eleadpromo.com. If you are interested in purchasing any of these items, please reach out to your designated account manager, or submit a Contact Us request for accurate pricing and more information. 

 

Are all items on the web store available for personalization?

Personalization is available on select apparel items listed under pricing information on the product page. Up to two lines of text is accepted on these pieces. If you're interested in personalization for an item that isn't listed on the website, please reach out to your to customer service and we can further discuss your options.

 

Can I make changes to my order once it has already been placed?

Unfortunately, for prepaid web orders you cannot make changes once the it is submitted. On the other hand, if you are paying via purchase order, please respond to your Sales Order with your needed changes. We can then adjust your order accordingly before you submit for a PO.  

 

Who can I reach out to if there is an issue with my order?

If you have any questions regarding past or current orders, please refer to the chat room feature on the store. This will be located on the bottom right hand side of the web page titled  “We are here let's talk!". You will then be directed to one of our team members who are readily available during business hours.  

 

How do I place an order for an item not listed on the web store?

When finding a product that is not listed on the web store, please reach out to your designated account manager, or submit a Contact Us request for additional information. We can then provide assistance on the next steps for ordering.

 

Will I receive tracking information once my order ships?

Yes. Once your order has shipped, your account manager will direct the associated tracking number to you through email.  If you have not received an email and are wondering the exact ship date for your order, feel free to reach out to customer service for an updated order status.